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Raw Kutzz Radio – Privacy Policy

Last updated: 4 October 2026

This policy explains what information Raw Kutzz Radio (“we”, “us”) collects when you listen to the station, use our mobile apps or website, chat, buy merch or tickets, or apply to join the Raw Roster — what we do with it, who else sees it, how long we keep it, and what your rights are. We have tried to keep it plain. Questions? Email rawkutzzradiowebsite@gmail.com.

1. Listening to the station

1.1 The radio stream

The stream is delivered by our streaming provider (mixstream.net). As with any server you connect to, it receives your IP address and basic connection details so it can send you the audio. We do not link this to your name or account.

1.2 The mobile apps (Android and iPhone)

What the apps collect. The apps have no user accounts, no advertising, and no analytics or crash-reporting tools. We do not collect your name, email address, location, contacts or any other personal information through them.

What stays on your phone. The apps save a few small settings on your device only: whether the radio was playing when you last left the app, whether it has already asked for battery settings, and the chat name you can optionally enter for mention alerts. These are not sent to us or to anyone else.

Notifications. If you allow notifications, the apps show playback controls and, if you set a chat name, an alert when someone mentions you in the chat. These are created on your device; no notification data is sent to a server by us.

Permissions the apps ask for:

• Internet – to stream the radio and load the chat.
• Foreground service and wake lock – to keep playing while the screen is locked or the app is in the background.
• Notifications – for playback controls and mention alerts.
• Battery optimisation exemption (Android) – so Android does not stop the radio when the screen locks. The app asks once, and you can say no.

The chat inside the apps is provided by Minnit (minnit.chat). When you sign in and chat there, Minnit collects and processes what you give it under Minnit’s own privacy policy; we do not receive your Minnit password. Messages you post are visible to other people in that chat. (The chat on our website is different — we run it ourselves; see section 2.)

2. Chat on our website

The chat on the Listen page is run by us. You can read the public chat without an account; to post you can sign up, or join as a guest.

2.1 Accounts and guests

• Members choose a username and password. We store the username, a scrambled (hashed) version of the password — we cannot read it — the date you joined, when you were last active, and the messages you post. We do not ask for or store an email address.
• Guests join with just a name, no password or email. We keep the name together with your IP address (so that banned people cannot simply return) until you leave or have been away for about 15 minutes — or for 30 days if a moderator bans the guest. Messages a guest posted stay in the chat history under the name they used.
• Artists and staff accounts are made by us for DJs on the Raw Roster and for moderators and admins.

2.2 What you post, and who can see it

• Public chat messages are visible to everyone. A separate private room is visible only to the station’s artists and admins, and other rooms can be restricted by us.
• Private messages between registered members are stored on our server and shown only to the two people in the conversation. Moderators cannot read them in the chat, although someone with access to the server itself could technically do so.
• Replies, reactions and deleting. Everyone in the chat, including guests, can reply, add emoji reactions (others can see who reacted by hovering over a reaction) and delete their own messages. Deleting a message removes it from view for everyone, but we keep a hidden copy — see 2.4.
• Pictures and avatars. Registered members can add a profile picture and share pictures. Every picture is re-saved on our server, which strips hidden data such as the location a photo was taken. Anyone in the chat can see your avatar and pictures. If you delete a picture message, the picture file is deleted from our server; your avatar is deleted when you remove it or ask us to.
• GIFs. Your GIF search words are sent to GIPHY through our server (not directly from your device). When a GIF is shown, your browser loads it from GIPHY, which can then see your internet address (see GIPHY’s privacy policy).

2.3 Keeping the chat safe

Moderators can delete messages and mute or ban accounts. Anyone can block another member, which hides that member’s messages from them and stops them sending private messages. Offensive words are replaced automatically. To protect the chat from abuse we keep, for up to 24 hours, a record of your IP address against sign-ups and failed log-in attempts.

2.4 Deleted messages: records we keep for safety

When a message is deleted — by you or by a moderator — it disappears from the chat, but we keep a hidden copy that only we can see. We do this so that we can deal with reports and complaints, protect other users, and give information to the police or another authority if they lawfully ask for it. If we deleted messages for good we would have nothing to go on when something serious was reported. Private messages are treated the same way. We keep these hidden copies for six years from the day the message was deleted, and then erase them permanently. (Pictures are different: a deleted picture file is removed from our server.)

2.5 Staying logged in

A cookie keeps you logged in for up to 30 days (see section 8).

2.6 Closing your account

To close your account, email rawkutzzradiowebsite@gmail.com. We will delete your account and profile details (such as your username login, password and avatar). Messages you have already posted may stay in the chat history, and we may keep copies, including hidden ones, where we need them for the reasons in 2.4. If that applies we will tell you.

3. The WhatsApp ticker

You can send a text message to the station’s WhatsApp number and it may scroll across the Listen page.

• What is shown: your message and the name on your WhatsApp profile.
• What we keep: the message, the name, and a scrambled code made from your phone number so that we can block someone who abuses the service. We do not show or keep your phone number. Only plain text is used; links are removed.
• How long: messages stay on the ticker for about a day, and we delete them from our records after 30 days. We may hide or delete any message sooner.
• WhatsApp (Meta) handles your message in transit under its own privacy policy. Please do not send personal information.

4. The merch shop

4.1 What we collect

When you buy merch we collect your name, email address, delivery address (and state or region where needed), an optional phone number, and what you ordered.

4.2 What we use it for

Only to take payment, post your order, send you a receipt and a posting update, and deal with any problem.

4.3 Payment

Payment is taken by PayPal, which handles your PayPal login or card details on its own secure pages and fields. We never see or store your card number. Card payments are verified with your bank (3-D Secure), which may ask you to approve the payment in your banking app. PayPal and your bank may also check the payment for fraud under PayPal’s privacy statement.

4.4 Delivery, including abroad

We share your name and address with the postal service or carrier that delivers your parcel. We post worldwide, so your details may be sent to, and handled by carriers and customs authorities in, the country you ask us to post to.

4.5 Your basket and unfinished checkouts

Your basket is kept in a session linked to a cookie on your device. If you start checkout but do not pay, we keep that unpaid order for up to 3 days and then delete it.

5. Event tickets

If you buy tickets we keep your name, email address and the tickets you bought (each with its own code). Door staff see your name and the event when your ticket is scanned, and we record when it was checked in and by which member of staff, so a ticket cannot be used twice. We keep this for six years after the event, to deal with queries, refunds and our accounts, and then erase it. Payment works as in section 4.3. Tickets need no postal address.

6. Joining the Raw Roster

6.1 When you apply

The application form asks for your name, DJ name, email address, contact phone number, genre, DJ software, the time slot you want, your bio and (optionally) a photo. We also record that you ticked the box agreeing to the subscription, and when. We use this only to consider your application and to contact you.

6.2 If you are approved

• Your DJ name, bio, genre and photo are shown publicly on the Artists page, and your show on the schedule.
• We create a chat account for you (and add you to the artists’ chat room) and email you a temporary password.

6.3 The subscription

Raw Roster membership is paid by a recurring PayPal subscription that you agreed to on the form. Nothing is taken when you apply or when you are approved; the first payment is collected on the 1st of the following month, then on the 1st of every month until you cancel. PayPal handles the payments — we do not see or store your card or bank details — and we keep a record of your subscription status and payment dates for six years (our accounting records).

6.4 If you are not approved

We delete your photo. To have the rest of your application removed, email rawkutzzradiowebsite@gmail.com.

7. Contacting us

If you use the contact form we receive the name, email address, phone number (optional) and message you enter, and use them only to reply to you. When we email you (replies, receipts, order and ticket emails, application results), we use the email address you gave us for that purpose only.

8. Cookies and similar storage

We do not use advertising or tracking cookies, and we do not run analytics. We use:

• Our session cookie (“rkr_chat”) – keeps you logged in to the chat (up to 30 days), holds your merch basket and protects our forms from abuse. It is needed for those features to work.
• Small settings in your browser’s storage – for example, remembering that you have already seen the welcome sign-in box, and (for door staff) which event you were scanning. These stay on your device.
• Cookies from services we use. The PayPal payment form on the checkout page is loaded from PayPal and may set its own cookies for security and fraud prevention; GIFs are loaded from GIPHY. We do not control these; see their privacy policies.

9. Who else handles your information

We do not sell your information. We use these services to run the station, and they handle some information on our behalf or for their own purposes under their own policies. Some of them are based outside the UK, so your information can be transferred abroad.

We may also share information, including chat messages and account details, with the police or other authorities where they lawfully ask for it or the law requires it, and where it is needed to protect our users and the station from abuse, harm or fraud.

10. How long we keep information

11. Keeping your information safe

Passwords are stored scrambled so even we cannot read them, and anyone given a temporary password must choose their own before they can use their account. Our database is kept outside the public part of the website, is backed up daily, and the keys that connect us to other services are stored encrypted. Staff log-ins expire after 12 hours. Pictures are re-saved to remove hidden data. Our forms and admin tools are protected against misuse, access to administration and private areas is limited to people who need it, and card payments are handled entirely by PayPal. No system is perfectly secure, so please use a strong password for your account and tell us straight away if you think your account has been misused.

12. Your rights and how to complain

12.1 Why we are allowed to use your information

We use your information to carry out what you have asked us for (a chat account, an order, a ticket, an application, a subscription); for our legitimate interests in running the station and keeping the chat and website safe and free from abuse; to meet legal duties such as keeping accounting and tax records; to keep the records we need to deal with complaints, reports of abuse and requests from the police or other authorities; and, where we ask, with your consent.

12.2 Your rights

Under UK data protection law you can ask us to: tell you what we hold about you and give you a copy; correct anything that is wrong; delete your information (unless we need to keep it by law); restrict or object to how we use it; and give you your information in a portable form. Where we rely on your consent you can withdraw it at any time. To do any of these, email rawkutzzradiowebsite@gmail.com — we will reply within one month.

Some of these rights have limits. For example, we may keep information we need to keep by law, or to deal with a complaint, protect other people or make or defend a legal claim, such as the hidden copies of deleted chat messages described in 2.4. If we cannot do everything you ask, we will explain why.

12.3 Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

13. Children

The station, apps and website are not directed at children under 13, and we do not knowingly collect information from them. If you think a child has given us information, please email rawkutzzradiowebsite@gmail.com and we will delete it.

14. Changes to this policy

We may update this policy as the station changes. The date at the top shows when it was last changed, and we will make clear any significant change on the website.

Contact: questions about this policy go to rawkutzzradiowebsite@gmail.com.